Job Title: Account Director

Terms of Employment: Permanent, Full-Time

Reports To: VP, Client Experience

Location: Hybrid

T1 is a full-stack sponsorship and experiences agency—driven by purpose, powered by community.

In a sea of sameness, where brands are fighting to be seen and struggling to be felt, we create bold, unforgettable partnerships and experiences that ignite real communities. From strategic sponsorships to creative activations, we turn big ideas into moments that move people and make an impact. 

Because in a world of skips, blocks, and being ignored—we build what lasts: trust, connection, and belonging.

 At T1, a great Account Director uses their previous professional experience with integrated campaigns, shopper, and experiential marketing to lead their clients to success.

Responsibilities:

• Marketing & Sponsorship Acumen: They speak knowledgeably with clients about measurement, marketing channel optimization and best in class work. They understand their clients’ businesses – their target consumers, their competitors, their business drivers, their marketing objectives. They understand and influence how their programs fit into the marketing mix for their clients. 

• Client Management: They are the primary point of contact with our clients on projects and often have a portfolio of clients that they work with. They develop trusting relationships with their clients/partners. They are adept at managing client expectations. They have insight into the clients’ needs and challenges and have good listening skills. They are able to develop strategies and approaches to having difficult conversations with clients. They seek opportunities for organic growth with clients and have an assigned growth target.

• Project Management: They can confidently manage a portfolio of work with the help of their team. They have systems and practices in place that allow them to effectively monitor the work without doing all of it themselves (for the most part), allowing their team to take on new challenges and grow while ensuring that risks are managed, and execution is flawless.

• Financial Management: They own the planning process for their accounts, projecting revenue for their team, planning how targets will be met and providing input into the related resources needed to be profitable. They understand the cost structure of their team and their discretionary budgets.

• Production: They demonstrate the ability to manage and coach others in the area of partners/vendor evaluation, management of logistics including promotions, insurance, permits, contracts. 

• People and Relationship Management: They work well with a variety of client personalities. They take on the role of coach to their team, teaching them and encouraging them. They have a good sense of how much coaching their team needs. They are learning how to provide effective feedback in a way that motivates.

• Critical Thinking: This speaks to the ability to focus on information, process it and really understand it, stopping to question along the way to understand why we are doing something before we move to what we are doing. People with strong critical thinking skills focus, listen, ask questions, and seek to understand. Then they think through solutions and consider impacts - impacts on results, clients, team members, planning and timelines. 

Requirements:

• 6–8 years of related agency experience with a focus on integrated campaigns, shopper, and experiential marketing, with a minimum of 2-3 years at the supervisor level

• Proven success cultivating strong relationships with clients and becoming a trusted partner

• A strong understanding of client servicing requirements and the ability to anticipate client need

• A strong flare for budget management and proven experience managing budgeting, reconciliation, profitability, forecasting and overall account P&L

• Lead and manage all strategic channel planning activities associated with the assigned account(s)

• Experiential marketing, shopper marketing, and digital activation experience is an asset.

• Drive organic business growth by seeking new opportunities within the assigned account(s)

• Demonstrated people management experience with direct reports and/or mentees

• A love of the creative process and finding solutions to problems of all sizes, shapes and colours

• Proven success in a high-performance culture and comfortable pushing and being pushed to outperform expectations

• Relentless focus on results for the good of clients, partners and peers

• An insatiable appetite for learning, growing and advancing

• Someone who seeks to evolve as a person and is comfortable in a constantly evolving agency that is continuously committed to finding innovative ways to do things better

• Ability to travel for client & vendor meetings, events & live activations

 Why Join Us?

• Three weeks of paid vacation.

• 10 “T1” days – Hint: extra-long, long weekends.

• Having the day to yourself on your birthday.

• Flexible work-from-home options.

• Competitive benefits package.

• Opportunities for your continued learning and development.

• Annual salary reviews.

• Continuous real-time feedback on your development and progress. 

What We Do Is Hard Work. So, We Take Care Of Each Other

We value the diversity of the people we hire and are committed to ensuring that our workplace is one where everyone feels represented, safe, and welcome. T1 welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Our teammates are people we like to hang out with. We enjoy a collaborative environment and regular social events. We understand the importance of enjoying your birthday somewhere other than the office, heading up to the cottage early on a long weekend, bringing your dog to work, and having a cold beverage on Friday.

Join us.