Job Title: Account Director

Terms of Employment: Vacant, Permanent, Full-Time

Reports To: SVP

Location: Toronto (Hybrid)

T1 is a full-stack sponsorship and experiences agency driven by purpose, powered by community.

In a sea of sameness, where brands are fighting to be seen and struggling to be felt, we create bold, unforgettable partnerships and experiences that ignite real communities. From integrated campaigns and live experiences to sponsorship platforms, we turn big ideas into moments that move people and make an impact.

Because in a world of skips, blocks, and being ignored, we build what lasts: trust, connection, and belonging.

Role Overview

As an Account Director at T1, you are a senior client leader and strategic partner. You bring clarity to complexity, guide high-performing teams, and build trusted relationships that enable ambitious, well-executed work.

You understand how integrated campaigns, experiential programs, and partnerships come together to serve broader client business objectives. You lead with perspective, balancing strategic thinking, operational discipline, and strong client stewardship to ensure work is delivered with quality, confidence, and impact.

In this role, you will own a portfolio of clients, lead teams across multiple programs, and play a key role in driving organic growth while strengthening how T1 delivers client experience.

 Responsibilities:  

• Lead client relationships with confidence: serve as the primary senior point of contact for assigned clients, building trust, managing expectations, and providing thoughtful counsel through both opportunity and challenge.

• Translate client objectives into integrated programs: guide the development and delivery of integrated and experiential campaigns that align to client goals, audiences, and the broader marketing mix.

• Own account strategy and growth: identify opportunities to deepen relationships, expand scope, and drive organic growth across assigned accounts.

• Guide delivery without micromanaging: oversee a portfolio of work through clear systems, processes, and accountability, enabling teams to deliver high-quality work while managing risk.

• Own financial stewardship: lead account planning, revenue forecasting, and profitability management, with a clear understanding of cost structures, resourcing, and performance against targets.

• Partner on production and execution: support and guide teams in vendor evaluation, logistics, contracts, permits, insurance, and execution planning across live events and activations.

• Develop and lead people: coach, mentor, and support team members, providing clear feedback, direction, and growth opportunities aligned to individual and team needs.

• Apply critical thinking and judgement: seek to understand before acting, connecting information, context, and impact to make sound decisions that serve clients, teams, and timelines.

• Advance how we work: contribute to improving tools, processes, and ways of working that strengthen client experience and delivery across T1.

What We’re Looking For: 

• 6+ years’ experience in client service within a marketing, experiential, sponsorship, or integrated agency environment.

• Proven ability to lead integrated campaigns and manage a portfolio of accounts across multiple programs and timelines.

• Strong understanding of client servicing requirements, with the ability to anticipate needs and manage complex stakeholder relationships.

• Demonstrated experience owning budgets, forecasting revenue, and managing account profitability.

• Excellent presentation, communication, and stakeholder management skills, with confidence leading senior client conversations.

• Proven people leadership experience, including coaching, mentoring, and supporting team development.

• Experience contributing to organic business growth through identifying and developing new opportunities within existing accounts.

• Willingness to travel and be on-site for client meetings, events, and live activations as needed.

• We know strong account leaders come from different paths. If you bring sound judgement, curiosity, and a collaborative leadership mindset, we encourage you to apply even if you do not meet every requirement listed above.

   

You’ll Thrive Here If You

• Bring structure, perspective, and calm to complex client environments.

• Enjoy balancing strategic thinking with operational execution.

• Build trust through clear communication, thoughtful leadership, and follow-through.

• Care deeply about the quality of the work and the experience clients and teams have along the way.

• Are motivated by helping brands connect meaningfully with real people through experiences and partnerships.

At T1, you will enjoy: 

• Base salary: $90,000-$125,000 annually, commensurate with experience, plus eligibility for a discretionary annual bonus.

• Annual salary reviews

• Competitive, employer-paid benefits package

• Three weeks of paid vacation

• 10 T1 days, extra-long long weekends

• Your birthday off

• Flexible work-from-home options

• Opportunities for continued learning and development

• Continuous, real-time feedback on your development and progress

What We Do Is Hard Work. So, We Take Care Of Each Other

We value the diversity of the people we hire and are committed to ensuring that our workplace is one where everyone feels represented, safe and welcome. The T1 Agency welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Our colleagues are people we like to hang out with. We enjoy a collaborative environment and regular social events. We understand the importance of enjoying your birthday somewhere other than the office, heading up to the cottage early on a long weekend, bringing your dog to work, and having a cold beverage on Friday.

Join us.